They will not refund my money, they will not deliver me new merchandise, they will not trust that the order is incorrect unless I bring it in and spend double the trips back to the store to fix their error. They will do nothing but give me 10% off my next order.
Inconsiderate manager. Does not attempt to acknowledge employee mistakes and acts offended if you bring an "overcharge" to his attention. He is not personable, friendly nor does he go out of his way to encourage further business with this company
I will not be ordering again. It is clear to me that the quality and professionalism of this company is compromised. It is also clear to me that it does not matter which location I go to, errors are going to be made and there will be no attempt to fix the errors.
I came in to order some posters for a family reunion and the turnaround time was quicker than expected. I ordered them in the morning and they were done the following day. The quality of the product was spectacular! The employees were especially helpful in helping me to decide what paper I wanted them printed on. Very friendly customer service, great prices, and a great addition to the community!
These are both simple mistakes to make, the thing that is upsetting to me is that in both instances a total disregard was made for me as the customer. It was my job to bring the print job back to them to verify it was done incorrectly. It was my job to make sure they printed it correctly. It was my job to come again to the store and pick up a corrected order.
In the second instance only half of my order was printed on photo quality paper, the rest of the order was printed on plain white computer paper. Another clear error. Clearly the copier ran out of paper and the next person came along and noticing it was out of paper, added plain white computer paper without checking or looking at the order.
In one instance one side of the brochure was printed upside down. Clearly, anyone who looked at it would realize that this was not what the person ordering would want. But no one made a proof, no one even looked at the order, just pushed print and handed it to me.
Twice now I have used the UPS online store for copies and quick prints. Twice now, the store where I chose to pick up my orders (I used two different stores) have messed up my order and refused to fix it.
I will never use UPS again, so please don't offer me your standard 10% off offer. It is useless when 100% of the time your employees are going to mess up my order.
Great Service, Friendly Staff, Quick Service I'm Never In Their Longer Then 5 Minutes, And I'm Always Greeted With A Good Morning, Hello, Or Afternoon Accompanied With A Smile. Followed By A Simple Question "How Can I Help Today?" And When I'm Done They Politely "Thank You For Coming, Please Come Again, And You Have A Wonderful Day Good Bye"!!!
In both instances, I did not have time to do these things, so I had to eat the cost and live with faulty or incomplete orders.
I had a print job done here and have shipped numerous things through this store, the staff were more than helpful and always had a smile on their faces. You can tell they are really happy to help you and want to take care of their customers. I will return for all my printing and shipping needs!!! Well done UPS!!!
The Ups Store is a US Finance company based in Kaysville, Utah. The Ups Store is located at 265 N Main St, Ste D, Kaysville, UT 84037, USA.
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